FREQUENTLY ASKED QUESTIONS
Why does my hot water cylinder overflow from time to time?
When water is heated it expands; this is called thermal expansion. When heated from cold, the volume of water can increase by as much as 3%. For a 180L hot water cylinder, this could be as much as 5.4 litres. Hot water cylinders are designed to relieve expanded hot water through an open vent pipe on the roof or by way of a relief valve and pipe to an outside wall or drain. There have been a number of cases where these vent or relief pipes have been blocked off by owners trying to stop the dripping. In some cases, where a secondary safety vacuum break was not fitted, the water cylinder has exploded with devastating consequences. Walls and roofs have been blown off and houses moved on their foundations. These days, cold water relief valves are installed to the inlet side of the hot water cylinder to save hot water.
To test whether your dripping relief pipe is experiencing normal thermal expansion, or if it has a faulty valve:
- Turn off the power supply to the tank for five minutes.
- If the dripping stops, this is normal thermal expansion.
- If the dripping continues, the valves are probably faulty.
Can I lower the thermostat on my hot water cylinder to 55 degrees Celsius, rather than installing a tempering valve?
No. Hot water must be stored at over 60 degrees Celsius to prevent the growth of legionella bacteria in the hot water tank. A tempering valve is fitted to the hot water outlet to lower the temperature to 55 degrees Celsius before it is consumed.
Why should I install a tempering valve to my hot water cylinder?
The Building Code requires that the temperature of hot water delivered to sanitary fixtures used for personal hygiene purposes like showers, baths and basins should not exceed 45 degrees Celsius for rest homes, schools and early childhood centres, and 55 degrees Celsius for all other buildings. A tempering valve reduces the temperature of the hot water that is stored in your hot water cylinder before it is consumed.
If I install a limiting valve, will it make my already poor hot water pressure drop even more?
No. If you have a low-pressure hot water cylinder that is restricted by a pressure-reducing valve, a limiting valve will not affect the hot water, only the cold. In fact, in some cases limiting valves improves the mixing of hot water in your shower.
Pipes rattle and bang all the time. What causes this?
The pipes may be inadequately clipped, or the water pressure could be too high and therefore need a limiting valve installed.
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- Tuarau HuriThese Guys came out checked Gas Cylinder and the work done by BBPlumbing that leaked worse than first rang, I got so upset with for work to be done my carpets totally saturated but they did not care, Yes I was upset and desperate I contacted Sth Auckland Plumbing and they did a fantastic job highly recommend to anyone who needs work done properly don’t use anyone else now but Sth Auckland Plumbing they rock8/19/2024Marleen ArmstrongI recently had a great experience with South Auckland Plumbing. They were incredibly efficient from the start, providing a quote based on pictures I sent them and then completing the job promptly the next day. What impressed me most was their honesty and integrity. After finishing the job, they discovered it was less extensive than originally thought and offered me a lower price than quoted. Instead of pocketing the extra money, they reached out to ask if I preferred a refund or a credit. I opted for the credit, which they graciously offered to hold for future services. I can't recommend South Auckland Plumbing highly enough. Their professionalism, honesty, and excellent customer service are truly commendable. Special thanks to Karen for her outstanding assistance throughout the process. If you're looking for a reliable plumbing service in the area, look no further!8/19/2024Chanelle and FelixWe would highly recommend anyone that needs plumbing work to 100% go through South Auckland Plumbing. From calling Charlie to organise a quote through to the work being completed by Des and his team it was made so easy and stress free. After having so many bad experiences with other plumbers it has been so nice to finally find a team that is so professional and easy to deal with. You are now our go to for any plumbing jobs, thank you so much!8/19/2024
- John MaifeaI am writing to express my sincere gratitude for the exceptional service provided by Karen from South Auckland Plumbing, along with Desmond, the plumber she promptly arranged to assist us. Yesterday, we found ourselves in a dire situation when a handyman's error resulted in the installation of the wrong shower during a full bathroom renovation at my place. As my elderly father, who requires 24/7 care due to his light dementia and enlarged prostate, relies heavily on his daily showers, the lack of hot water was an immediate concern for our family. Upon contacting Karen after midday, she swiftly coordinated Desmond's visit, and within just two hours, he was at our doorstep. Desmond's professionalism, efficiency, and empathy were immediately evident as he assessed the situation and identified a quick and effective solution. Not only did he rectify the issue promptly, but he also took the time to ensure my elderly parents felt comfortable and reassured throughout the process. Desmond's exemplary service, coupled with Karen's exceptional responsiveness and dedication to customer satisfaction, truly exceeded our expectations. Their attention to detail and genuine concern for our well-being during a stressful situation is a testament to the outstanding quality of service provided by South Auckland Plumbing. I wholeheartedly recommend South Auckland Plumbing to anyone in need of plumbing services, knowing they will receive nothing short of excellence and professionalism. Please extend my heartfelt appreciation to Karen and Desmond for their outstanding contributions. Thank you once again for your prompt assistance and unwavering commitment to customer satisfaction. Warm regards, John Maifea4/19/2024christine havilandThank you for a great job done. From contact to completion, the company did a great job with communication and estimate of time of arrival for the tradesman. Kelvin arrived introduced himself and got started. He worked above and beyond to get the outcome complete faced with an extra dilemna , he worked in a small space in some intense heat. Well worth it and reasonable, acceptable costs. I can recommend and will definitely be a return customer.3/19/2024
- Christine RangerBack in September 2023 our daughters cafe had the gas califont stolen overnight. The awesome team at South Auckland Plumbing were on call. They sorted a new califont & came & installed it all within 3 hours on a Saturday so she was able to stay open. We are so grateful to them for their speed & professionalism 👍😊12/19/2023Karen GranthamAnother great review from a satisfied customer: "I have been using South Auckland Plumbing since 2017 and have found all dealings with this business to be a pleasure. Always prompt and reliable service and high quality workmanship from skilled tradesman. So easy to contact via email or phone and you always get a timely reply. Keep up the great work. Highly recommended" Michael Smith KR Michael".10/16/2023
- Hamish GordhanUsed South Auckland Plumbing for the second time as I’d previously used them and was happy with the service. Called for a couple non urgent jobs and plumber was booked in for the next day. Very happy with the responsive and level of service provided. Definitely recommend them.10/02/2023Royce brownExcellent Plumbing Service! I'm thrilled with the service I received from South Auckland Plumbing! Karen's communication was fantastic, and the plumber fixed the leak in less than an hour, just a day after scheduling. Aside from the outstanding service, I was also pleasantly surprised by the reasonable pricing. It's refreshing to find a plumbing company that doesn't overcharge and delivers top-notch work. Highly recommended!8/16/2023Helena GoodinI would like to acknowledge Des and his professionalism throughout the day; he was an absolute pleasure to deal with. The service and quality of work undertaken by him with the assistance of Rose was first rate and their consideration of our property coupled with an exceptionally tidy work environment was appreciated. Both Des and Rose are an asset to South Auckland Plumbing!8/16/2023
- Maureen GoodwinJust want to send a shout out to Des from South Auckland Plumbing Ltd who was outstanding! Communicated clearly, showed me want the issue was and got on with it. Wore booties on his shoes when inside and cleaned up afterwards. Des was excellent and would highly recommend Des and South Auckland Plumbing limited to all my family and friends! Use these guys if you have a plumbing issue!! Can't recommend enough.6/16/2023
- Anita BishopThere was no hot water rang South Auckland Plumbing Ltd. They repaired the thermostat in our hot water cylinder. Very impressed with Karen , whose customer and communication skills via mob and email kept us informed every step of the way, answered all our questions. I would definately recommend this company to anyone needing plumbing work done, very reliable company, reasonable cost well within my budget . Thanks South Auckland Plumbing Ltd.3/16/2023Tammy AtwoodYou guys do awesome work! Got our heater gravity tank changed to a normal system and just the other day had a leak under the house in such a small area to fit into and it got sorted within a few hours. Always professional and friendly! - met a few of your guys now. Keep up the great work you guys do 🙂10/29/2022
- Andrudh JokhanCan do attitude, great service, not easy to get under my house to install a long 80mm drainpipe and connect to the mains but the guys from south Auckland plumbing did it without any fuss .they left my property very tidy as well highly recommend this company 👍👍👍 Andrudh Jokhan.10/16/2022
- yunesh narayanA+++service very nice lady at the customer reception and the plumber CHASE is super fast and knows what is doing .very friendly aswell.8/03/2022
Just called these guys as i needed urgently and they just responded promptly.
One of the best plumbing services in Auckland probably.
FIXED MY WATER LEAK VERY PROFESSIONALLY
Chase is the man
HIGHLY RECOMMENDED A+++++ THANKYOUMargaret FrenchWe want to thank you for the prompt professional service provided to us today. After initially phoning another company and being told they couldn’t see us until next week we found you by searching online. We were thrilled you were able to come the following day and all went smoothly as I was phoned in advance to give me time to get to our premises to meet Glen. He diagnosed and sorted out our problem quickly and even gave me an idea on what costs might be included if we were to replace our hot water cylinder in the future. He checked our water meter to make sure the leak was not continuing and tidied up when he left.6/30/2022
Thank you for the great service.Lisa CalcottIt's not very often these days I get such exceptional service where it prompts me to write a review, however this is the case with SAP. I have used them on many occasions and every time it is the same, truly fantastic service.6/03/2022
This time I had a leak with my hot water cylinder and was concerned as to whether someone could come the same day as it was a Friday before a long weekend.
Well wasn't I pleasantly surprised when Karen, with the lovely phone manner told me one of their team would be here within the hour. Then I had the very friendly team member Terry arrive with a smile and fixed the leak in no time. I must say the whole experience made my day. If only all companies you dealt with were the same.
I highly recommend SAP if what you want is prompt, efficient, good quality service at a reasonable price.
Well done to the team at SAP once again - Kerstin WatsonSuch a pleasure to deal with this company, why haven't I found you guys sooner! From the first contact and instant friendly reply, ease of booking the job... to the outstanding service.4/28/2022
Des was lovely, took all the stress away and did a great job replacing the kitchen tap and fixing the toilet cistern (didn't need replacement yet, thanks Des) . All the time explaining and communicating and did everything with much care.
I finally found a plumber I can trust (had bad experiences before).. Payment was also super easy via eftpos on site. Can't recommend enough. Thanks Des and SAP for a great job done 👍😊 I have peace of mind knowing who to call if my old house and its waterworks play up again in the future.Betsy StottIvan and Betsy Stott4/01/2022
South Auckland plumber Chase came late on second visit, as Management put us in the system but omitted to pass the message to Chase. Chase came late afternoon on Friday, quickly established where the unusual pipe leak was and what needed to rectify the problem. Chase returned on Monday afternoon, at an arranged time and efficiently repaired the leakage.
Chase is an excellent communicator and a credit to South Auckland plumbing. He is a friendly, polite person with us and has a very good rapport with his Apprentice and involved him in the whole job. We consider him a very good example for his apprentices to follow.Hein OosthuysenI reside in Takanini. The mixer in the main bath room started leaking. Water was flowing everywhere. I phoned the S.A.P. Ltd team at 8am on a Sunday morning!. I got my call answered with a friendly and help full voice.3/07/2022
The after hours technician came and repaired it in timely manner, without any hassle. - Good job team S.AP. Ltd -
I can definitely recommend the South Auckland Plumbing team
Will use them again - Roger BeddoesThe team were very quick to resolve the problem, a team was booked swiftly and they arrived earlier than the time they proposed. Once they identified where the leak was they sent the repair team in and the boys worked quickly and hard in a very hot shadeless driveway. Was very happy with all the stages of the work to completion.11/19/2021
- Merrin McCreadieHave had ongoing plumbing problems at my house over some years. Prior plumbers never seem to fix the problem properly and some were just complete rip off artists..10/28/2021
I a SOOOOOOOOO glad to have found South Auckland Plumbing
All of the plumbers they have sent out to me have been amazing and great at explaining what the trouble is and how they are fixing.
Their last visit yesterday got to the bottom of a pressure issue and the plumber took time to explain the situation and show me the test that they were running. Super happy with their service!James CarrollMy water bill went crazy when I had some people staying with me earlier this year, but after they left the water bill was still crazy and I couldn't figure out why. I found a water leak inside the wall coming out the boards on the side of my house yesterday so I asked them to come and they did later that day. They fixed the issue and the bill was really reasonable. I'm very happy with the job.10/28/2021Kim SamuelsI highly recommend Chase and Liam from South Auckland Plumbing Ltd. We called SAP to fix our pressure valve and stabilize our toilet and were given an appointment following our phone call in the next two days. SAP sent Chase and Liam to assess the situation, and not only did they remedy both problems, but they also provided us with fantastic and speedy service. If you're looking for two informative, professional, and friendly plumbers, these are your guys!10/22/2021
We will definitely be in contact in the future.😊
Thanks again,
Kim.Lisa McTavishGreat job replacing my old dishwasher. Guys turned up when expected with a courtesy call first. Job was done fast and efficiently, even with my dogs trying to ‘help’ all the way through!10/22/2021
Definitely be using again if I have any other plumbing jobs and happily recommend to friends. - David IngI've used South Auckland Plumbers around 6 times over the last year and been happy with their service every time.9/08/2021
Each time they got the job finished same day (small jobs) and at a great price.
My experience is that they show up on time and communicate if they cant make it.
At the end of a job they also give me some insights into what they've fixed, the parts they use and any advice they think is useful.
We've used other plumbers and generally get an expensive bill or they have to come back later as they don't have the parts.
Would totally recommendhix efalaimoWhat a fantastic ,professional ,reliable, onto it tradesperson Chase is .Thankyou for having this person in your business. He was transparent in what he was undertaking kindd nd thoughtful done a fantastic job and cost was so reasonable. I will definitely be using this company again because of Chase. Thanks again. 🙂6/15/2021 -
- Kai GardensThanks so much for your fast, efficient & professional response each time I call. Phoned late Tuesday afternoon, you were here Wednesday morning. Chase offered a great option which saved me $'s, was professional, efficient, informative & cleaned up at end of job. You always offer reliable & professional service.1/20/2021Fritha ParkesI always use South Auckland Plumbers.1/04/2021
They are efficient, friendly, courteous and professional.
They quote accurately, arrive when they say they will (or call if they need to change the time by a little) and I have found them to be helpful, knowledgeable and give clear explanations for what they have done, without talking down to me.
Asa woman on my own who knows nothing about plumbing except that water comes from a tap (hopefully!), this aspect of their service is really important to me.
Over the years I have had several plumbers from South Auckland Plumbing do work for me and they have always provided excellent service.
The office woman Karen is also prompt, friendly and helpful.
If you live in South Auckland, i highly recommend their service.
Five stars from me!!Brad MowerWe had an urgent need of assistance and have used South Auckland Plumbing previously so called them again. From booking the job fairly early in morning through to completion mid afternoon the service was second to none.12/10/2020
The Plumber was clear and explained everything throughout along with best course of action, job was completed with the minimum of fuss and clear advice was provided to avoid similar problems in the future.
Would throughly recommend South Auckland Plumbing to anybody in need of Plumbing assistance.
Brad - David IngPositive: Punctuality, Quality, Responsiveness, Value9/25/2020
I've used South Auckland Plumbers around 6 times times over the last year and been happy with their service every time. Each time time they got the job finished same day (small jobs) and at a great price. My experience is that they show up on time and communicate if they cant make it. At the end of a job they also give me some insights into what they've fixed, the parts they use and any advice they think is useful. We've used other plumbers and generally get an expensive bill or they have to come back later as they don't have the parts. Would totally recommendBillie-jean LaingPositive: Professionalism, Punctuality, Quality, Responsiveness, Value9/25/2020
The service I receive from South Auckland Plumbing is by far the best I've received in a while. I have requested their assistance on 3 seperate occasions over the last 2 years to fix different plumbing related issues. Some of these issues have been quite urgent for me and each time I have dealt with them, they have been quick to respond and send one of their friendly crew out to my house to assist. I will definitely continue to use them in the future. I highly recommend them! -
- Tam VoSouth Auckland plumbing were excellent. They responded to our call quickly and the plumber who completed the job was super friendly. The only downside was that he bombed our toilet because of the steak and cheese pie I gave him for lunch hahahaha. Sorry mate, I didn't know you couldn't eat dairy. Their quote for the job was about 40% less than some other plumbers we contacted. Would highly recommend.9/25/2020Matey CroftVery reliable, honest and efficient service. Admired how much respect Andrew displayed by removing his shoes every time he came back inside from being under the house. He took the time out to explain the damage and solution. Received a phone call from Karen to advise me that I would receive a refund as the work didn't take as long as I was quoted. How's that for honesty. I wouldn't hesitate to use their service again or recommend them. Thank you South Auckland plumbing.9/25/2020
- David IngI've used South Auckland Plumbers around 6 times times over the last year and been happy with their service every time.8/13/2020
Each time time they got the job finished same day (small jobs) and at a great price.
My experience is that they show up on time and communicate if they cant make it.
At the end of a job they also give me some insights into what they've fixed, the parts they use and any advice they think is useful.
We've used other plumbers and generally get an expensive bill or they have to come back later as they don't have the parts.
Would totally recommendBillie-jean LaingThe service I receive from South Auckland Plumbing is by far the best I've received in a while. I have requested their assistance on 3 seperate occasions over the last 2 years to fix different plumbing related issues. Some of these issues have been quite urgent for me and each time I have dealt with them, they have been quick to respond and send one of their friendly crew out to my house to assist. I will definitely continue to use them in the future. I highly recommend them!8/05/2020 -
- Tam VoSouth Auckland plumbing were excellent. They responded to our call quickly and the plumber who completed the job was super friendly. The only downside was that he bombed our toilet because of the steak and cheese pie I gave him for lunch hahahaha. Sorry mate, I didn't know you couldn't eat dairy. Their quote for the job was about 40% less than some other plumbers we contacted. Would highly recommend.12/11/2019Cameron VernonThe team at South Auckland plumbing go above and beyond the call of duty, They were given a task daunting to most ( very technical underfloor heating setup), and on top of that a very un realistic timeline due to being let down by other subcontractors and they tirelessly worked multiple weekends to not only complete the job but at a finish standard high enough for my OCD.7/02/2019
Cant praise enough and have enjoyed the experience along with looking forward to more future business with such a great team!Paul MuolloIn the past few weeks we used South Auckland Plumbing to repair and replace the main water line between the house and the meter. Their communication, advice and quality of workmanship was excellent. We had used them previously for other jobs and every time we have had the same experience. Thoroughly recommend them. Thanks6/28/2019 - Dave FlettSouth Auckland Plumbing replaced our hot water cylinder and also fixed a leak causing water to pour through the ceiling in our kitchen. A very stressful few days which Matt, Ian, Karen and the team helped us through. Plus - the new cylinder looks awesome (weird I know - but it really does!)5/31/2019Kolotau Malia AhokavaWe are renovating our kitchen and had to have the hot water cylinder relocated, the kitchen sink, dishwasher and fridge plumbed. Plumbers are extremely professional, friendly, fast and reliable. They also left the site tidy and did more than what was expected. Communication with admin staff / plumber was awesome and we are very pleased with the results. Highly recommended!10/09/2018
Thanks guys �Jay SwainsonSouth Auckland Plumbing has been amazing. We have been renovating our bathroom and due to things being done in stages they have been able to work in with our timeline making it happen. Plumbers being sent out have been professional, courteous with great workman ship and prices are very reasonable. Would defiantly use them again and recommend them. Thanks for all your help 🙂8/21/2017
As registered Master Plumbers our work is covered by the Master Plumbers Guarantee for 12 months, giving you peace of mind.
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